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25-Feb-2020 16:42

When personalizing a site experience, brands use a variety of known customer data points to serve contextually relevant content and products.

Those data points can include: Using data points like the above, site pages will be altered to best serve and convert the individual consumer.

Customers can build their own bat, including material, color and even initial customization. Check out the one Paul Mitchell emailed out to their list: It’s hard to build a community and appropriately engage with your customers if you don’t have a rock solid CRM. You’ve probably heard of one of the most widely used ones: Salesforce.

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Now is a great time to starting thinking about chatbots.

This is mostly referring to Google’s search engine because it is the most used in the world (next to Amazon’s, but that’s a topic for another time).

The more optimized your website is, the higher you show up in Google’s search results.

It’s nearly impossible to truly accomplish #1 without one.

Make sure it can resolve identities across devices!

It’s an engagement tactic that kills 3 birds (AKA tactics), with one stone (AKA email). Turn yourself and your employees into personalities.